The mission of Grace Healthcare Services is to consistently provide quality and timely home care for our patients, their families, and participate as an active part of the community, in providing and continuously improving the home health care needs of the patient by delivering value driven, high quality compassionate care. At GHS, we share a firm belief in the philosophy of
Health wise and do our utmost to fulfill the company's goal of exceeding the standard of home health care.
GRACE HEALTHCARE SERVICES
"Healthcare Services For A Better Life At Home"
For Professional Home Health Care, Please Call us toll free 1-866-519-6414, Locally 214-221-8585, Fax 214-221-8586.
Patient's Bill of Rights
1. Receive a timely response to your request for nursing services.
2. Be given information regarding policies, charges for services, and
information and assistance for third party reimbursement.
3. Have your care and services coordinated with other health care
providers involved in your care.
4. Be given appropriate and professional quality health care without
discrimination against your race, color, sex, religion, creed, sexual
preference, diagnosis, or age.
5. Be treated with courtesy and respect by all who provide care to you.
6. Be free from physical and mental abuse or neglect.
7. Be given proper identification by name and title to everyone who
provides care to you.
8. Be informed of and give consent for any procedures.
9. Be given, upon request, information regarding your diagnosis,
treatment, alternatives and risks in a language you are able to
understand.
10. A care plan which will be developed to meet your individual needs.
You and your family may participate in the development of a care plan.
11. Be assured of private and confidential treatment.
12. Review your clinical record.
13. Be given information regarding discharge, transfer, or termination
of service.
14. Request changes or make complaints regarding services.
15. Control decisions about accepting or refusing any medical care
including life sustaining treatment under the provisions of the Patient
Self Determination Act.
16. Expect that Grace Healthcare Services will abide by the provisions
of your Advance Directive.
17. Voice any complaints regarding services provided by any Grace
Healthcare Services employees. Complaints regarding personnel should be
directed to the Nursing or Home Health Aide Director. All complaints
will be investigated and the patient will be advised of the disposition
of said complaint. Complaints regarding any office staff member may be
directed to the President or Vice-president. All complaints will be
investigated and the patient will be notified of any actions taken.
18. Pain Control. Grace Healthcare Services will support you by
providing information and by assessing and assisting in your pain
control plan.
19. We will respect your cultural, psychological, spiritual beliefs and
will respect your right to personal dignity.
20. Grace Healthcare Services supports your right to pastoral and
spiritual services.
Our Mission Statement
Grace Healthcare Services does not discriminate on the basis of race, color, sex, religion, national orgin, age, disability, or method of payment.
Our Core Values
We act openly and truthfully in all that we do and comply with laws and regulations. We care about others needs. We value long-term relationships by being committed to listening, respecting and responding to our customers' needs. We continue to grow and prosper to ensure long-term opportunities for our employees and customers.
